Frequently Asked Questions & What to Know Before a Tour
What is provided on the tour?
We provide water, snacks, blankets, extra coats if needed, we have sunscreen available as well.
What should I bring along? Sun Glasses, Jacket, Camera, Memory Cards, Batteries, Comfortable Shoes, Sunscreen, Hat. (Park Pass is included; if you have your own park pass please bring it with you to save time at the National Park gate, if you are taking a park tour, and inquire about the discount you can receive if you already have a pass)
The Waiver is required to sign at check-in. If you would like a copy before arriving feel free to contact us and we can send you one.
As a courtesy to other quests and our staff, please inform us prior to your appointment if you must cancel or reschedule. Guest who fail to attend with no written or verbal contact for tours they have signed up for will be charged the full value of the scheduled tour price for each person that does not attend. Before we get your credit card to hold your reservations let me tell you about our cancellation policy. It can be written notice or a phone call.
Groups of 1-10 people
If you cancel prior to 24 hours before the tour there is no cost at all.
If you cancel within 24 hours it is subject to a 50% cancellation fee.
If you or anyone in your group cancels or does not show within 1 hour of your tour the guests that do not go will be charged 100% of the tour costs.
Large Groups over 10 people
If you cancel prior to 72 hours before the tour there is no cost at all.
If you cancel within 72 hours it is subject to a 50% cancellation fee.
If you or anyone in your group does not show or cancels within 1 hour of your tour the people that do not go will be charged 100% of the tour costs.
Large Groups over 20 people
If you cancel prior to 7 days before the tour there is no cost at all.
If you cancel within 7 days it is subject to a 50% cancellation fee.
You must call our office or email and let us know your final numbers 4 days out from you tour. You will be charge for those many people regardless of anyone in the group not attending by tour date. If you want to add anyone to your group please let us know ASAP so we can make sure we have enough seats available. It may be possible to add people the day of the tour but we do not guarantee more seats will be available.
Should I tip my Tour Guide? If you feel that your guide has made a truly memorable event for you and your family then a tip is a wonderful way to say thank you. The tips are truly appreciated and allow them to do the work they love so much. How much should I tip? Ultimately that is up to you, most people use restaurant standards as a benchmark.
What sets us apart from all the others?
Emergencies- We are the only company that has invested heavily in state-of-the-art communication equipment that can stay in touch with the base office for any and all situations. Whether that is a traffic, weather or an emergency issue. We can stay connected to emergency personnel where others can't and moments count. Cell phones don't always work well here in the mountains.
References- We have earned a great reputation. Please ask around and go to Trip Advisor to get a feel for what people are saying about us. We have been voted the #1 tour company in Estes Park and voted the #1 thing to do in Estes Park as well.
Safety- We have your safety as our highest priority and we have a fantastic safety record. Each tour truck has forward facing seats for safety all with individual seat belts. Each tour truck is equipped with a roll cage, first aid kit, and oxygen for those who may need it.
Built from the ground up- Rocky Mountain Rush Tours is a privately held family owned tour company that was designed exclusively for Estes Park from a passion for sharing the great outdoors in a tour format with custom designs in each of the tour trucks. You won't find tour trucks like ours anywhere else in the world because each truck is designed with a trail specific purpose and terrain in mind.
Park Passes for Rocky Mountain National Park Tours
(Top of the World, Sunset and Waterfall Experience )
We will buy your pass for you and you keep it!
A vehicle pass is needed for all groups to get into the National Park. We have prepaid passes that cost $25 per group that we give to the guide, the guide will give that to the ranger at the ranger station. They will sign and date it and hand it back to the guide. The guide will give that park pass to your group by the end of the tour. If they do not, please let the office staff know. If you have your own lifetime pass already or if you have purchased your own pass prior to the tour we give you $10 off per park pass you have that is needed to get your group into the park. We do not give a discount per person it is per pass. If everyone in your group has their own pass we still only give a park pass discount for the total number of passes we would need to get your group into the park. The park pass lasts for 1 day, you can take the park pass we give to you by the end of the tour so you can upgrade your pass to last for 7 days. Simply give the 1 day pass to the ranger at the ranger station the next time you go into the park and for only $10 you can upgrade your pass to last for 7 days. If you are 62 or over, you can purchase a lifetime pass for $80 at the ranger station and this pass can pay for part of that as well.
What to expect from your guides-We have the most experienced and well versed guides in Estes Park. We have driven so many Park miles and off-road miles that we have memorized these roads with constant use. Our guides have given hundreds if not thousands of tours. We emphasize continual education, cross training and all of the guides are company certified before they give tours. All guides are CPR trained and have been trained to handle numerous unlikely scenarios if one arises. You are not part of their learning/training experience. Our guides are humble, willing to serve and attend to your needs. We work to combine serving our guests, educating with facts and bringing a touch of comedy for good measure.
Comfort- Next is your comfort. We are the only company that offers open air tours with all of the seats facing forward. All seats are tour seats designed for comfort, not sideways or rear-facing bench seats that you will find elsewhere in town.
Photography and Views- Amazing views come from a convertible top that opens all the way to the center of the vehicle to see such things as the jagged mountain spires on Old fall River Road (Old Fall River Road will be closed until 2016 due to the flood damage) or rushing waterfalls from snow melt. Old Fall River Road is a steep narrow canyon. If you aren't in a convertible up Old Fall River Road you have missed about 60%of the views and photos. The Trail Ridge Road highway is also surrounded by spires and waterfalls and spectacular views that our tops will help be able to see and enjoy to the fullest.
Attending to your needs You are why we are here. If you are thirsty or hungry we offer little snacks and bottled water. If you are chilled we can offer a blanket or an extra jacket if you have forgotten yours. We will listen to you to make sure you are comfortable and happy.
What about rain? We run rain or shine. The only time we cancel a tour is for Hail, Ice, or for Park Tours thick Fog. The Park Tour Trucks have zip down windows for inclement weather. We also carry extra blankets and jackets. For our off-road trucks most of our vehicles are full open top trucks. If we have inclement weather we have full body suites called Frog Togs we give you that are wind and waterproof for your comfort.